Flawless, friendly and five-star service for a complex international relocation
In spring 2024, Oxfordshire resident Ray contacted House & Carriage about relocating to a remote part of Ireland. His move involved approximately 850 cubic feet of belongings, an interim move from Stonesfield to Chipping Norton, temporary storage at our warehouse, changing dates and tricky access at the end destination.
The Challenge
Ray’s Irish home was accessed via a narrow, mountainous single-track road, unsuitable for our 18-ton removal vehicle. The move also included many valuable and delicate items such as oak cabinets, cream sofas and a beautiful grandfather clock which required special handling by our experienced porters.
The Solution
House & Carriage supported Ray throughout the year, providing packing materials, assistance with measurements and flexible planning as dates changed. Before the international move, the team carefully helped export-wrapped his belongings for protection during transit. House & Carriage then coordinated with trusted partner network teaming with a local carrier to transport everything over the final stage of the journey, transferring his goods to a smaller vehicle allowing them to safely reach the property.
The Result
The move was completed quickly and smoothly, with nothing damaged or missing. All porters worked together seamlessly, ensuring Ray’s belongings arrived safely at their new home. “From start to finish, the entire team made what could have been a very complex and stressful process feel completely seamless. Every step of the way, they were communicative, supportive, and extraordinarily helpful. House & Carriage handled everything with calm professionalism, absorbing the stress so I didn’t have to.” From Tom and Charlie to the office team and removal team led by Joe. Ray found everyone courteous, reliable, and genuinely helpful. “Exquisite service with a smile is the only way to describe the entire experience.”
His final verdict
“I don’t think the experience of the past 12 months could have been bettered, and I need to thank everyone at House & Carriage for this. This comes down to each individual’s attitude, interest, commitment, and determination. Each of the Team at House & Carriage are flawless at what they do.”