FAQs

Read common queries about moving home or storage of belongings. If you’re still unsure, please contact us. Our team will be happy to help.

Removals

How many boxes do I need?

Nearly everyone underestimates the number of boxes that they will need. Typically a four bedroom house will need 70-80 boxes. The kitchen uses the most boxes, with the average being 15.

Are my goods insured in store?

We are able to provide protection for your goods in storage under an Insurance Policy which we have arranged with the Industry Specialist Broker, Basil Fry & Company. By declaring the value of goods to us, agreeing to our Terms & Conditions and paying any insurance charges you will benefit from the protection available under our policy. We feel this provides peace of mind in the unlikely event of any loss or damage. We will charge you 50p for each £1000 in declared value per week plus 12% insurance premium tax (IPT).So, for example, if you declare £10,000 in value we will charge you £5.00 per week plus 12% (IPT). You can read the Terms and Conditions for further information or simply speak to one of the team if you prefer.

Can House & Carriage ship my items?

Yes! House & Carriage have shipped clients all over the world. We can wrap and pack all your belongings to export standard, arrange container and shipping transport and our agents at your destination will settle you into your new home with a minimum of fuss. We can even fly out to meet your shipment at destination and complete the unpacking phase for you, thus giving you continuity and peace of mind.

Can House & Carriage supply packing materials?

Yes, we will generally deliver them to you a few weeks before your move, or you can collect from us. If we are packing for you we will bring everything that we need on the day.

Can I buy packing materials from House & Carriage?

We have a full range of packing materials for you to buy. Everything from boxes to bubble, paper to film and everything else in between. You do not need to be moving with us to have access to our materials. Simply call one of our team or drop in and have a browse.

Do you offer a Man & Van type service?

As well as offering bespoke moving solutions, we can also do a ‘man & Van’ service for the more budget conscious client. Hourly rate work and fix-price rates are available on request.

How much extra is it for a full packing service when I move house?

Generally it costs about a third of the removal charge. We can do a more simple China & Glassware pack and you do the rest, this will normally cost you a lot less.

Is the quality of packing materials important?

If there was one piece of advice we would give to everyone it would be: ‘Don’t scrimp on your packing materials!’. These are your possessions, often collected over a lifetime, so why would you buy cheaper, lower grade packing materials to move everything in? Our packing cartons are double and triple walled and made from good quality kraft paper and we have a full range of other materials to pack every item imaginable.

Remember – If you’re buying cheap materials there is a reason they are cheap. And what ever you do – do not be tempted to raid the local supermarket for their old boxes. They are very light in construction, designed for single use and definitely not for your valuables!

What about my attic?

Attic spaces are the great unknown! Unless we have specifically quoted to clear your attic it will generally be your responsibility to ensure it is empty before your move. But that is not to say we can’t and won’t do it so please do mention it when we are quoting for your move.

Storage

What are the benefits of Self Storage?

Self storage is so much more than just an overflow for house clutter. People are using self store as an extension of their house, for storing seasonal and sporting equipment or that all important Star Wars collection.

Businesses too are seeing the benefits of self storage. Rent a room by the week or the month and avoid the risk of taking long leases on a premises and paying extortionate business rates. Have all your stock in one place with access when you want.

Call House & Carriage for self storage in Oxfordshire and Gloucestershire.

Do House & Carriage have self storage?

Yes. We have a facility in Charlbury with seven-day-a-week access.If you are looking for self-storage in Witney, Burford, Chipping Norton and the surrounding area please call one of our team for more details.

Can I access my storage when I like?

You can access your self storage seven days a week, free of charge. For containerised storage we charge £40 + VAT per container to retrieve the container from store, make it available for inspection, repacking and placing back into store.

Prohibited items - what can't I store?

We store almost anything but we do have to draw a line – we can’t store flammable materials and liquids (such as petrol), compressed gases, perishable items and animals. Weaponry is also out unless it has been de-activated. But give the storage team at House & Carriage a call and we will be happy to discuss this further.

What size is a House and Carriage storage container?

Each container is made of wood and holds 250 cubic feet (8 foot high, five foot wide, seven foot deep) which is about the size of a transit van inside. Prices start at £10 + VAT per week.

What size are the self storage units?

They start at 35 square feet (280 cubic) and go up to 100 sq feet (800 cubic) Prices start at £17 + VAT per week.

Where exactly are items stored?

We have a self store facility in Charlbury, Oxfordshire as well as purpose built container warehouses in Kidlington, Ascot-Under-Wychwood and Witney. No third party facilities are used for storing your goods, giving you that all important peace of mind.

Delivery

Do we do single item collections and deliveries?

Yes, we try to combine them with other client’s work so that everyone saves money and will price on that basis, unless it is urgent in which case we can usually turn it around very quickly.

Are my goods insured in transit?

Yes. We have two levels of transit cover; limited liability and all-risk. Limited Liability covers your items up to a value of £40 per item maximum. All-risk gives you full cover while your possessions are in our care. For the all-risk cover we charge a small premium. For further details please speak to one of our team.

What delivery options do we offer?

At House & Carriage we can tailor the delivery option to suit your needs. We can do everything from a budget ‘Threshold’ delivery to our more usual ‘White Glove’ bespoke service.

For a threshold delivery we deliver to ground floor only, no unpacking and get a signed delivery receipt.

For our white glove service we deliver to room of choice, unwrap and set the piece up, remove all packaging and get a signed delivery receipt.

All deliveries are pre-booked and confirmed with recipients. For a delivery solution to suit you why not call one of our team.

Shipping

Can House & Carriage ship my items?

Yes! House & Carriage have shipped clients all over the world. We can wrap and pack all your belongings to export standard, arrange container and shipping transport and our agents at your destination will settle you into your new home with a minimum of fuss. We can even fly out to meet your shipment at destination and complete the unpacking phase for you, thus giving you continuity and peace of mind.

Can House & Carriage supply packing materials?

Yes, we will generally deliver them to you a few weeks before your move, or you can collect from us. If we are packing for you we will bring everything that we need on the day.

Can I buy packing materials from House & Carriage?

We have a full range of packing materials for you to buy. Everything from boxes to bubble, paper to film and everything else in between. You do not need to be moving with us to have access to our materials. Simply call one of our team or drop in and have a browse.

Is the quality of packing materials important?

If there was one piece of advice we would give to everyone it would be: ‘Don’t scrimp on your packing materials!’. These are your possessions, often collected over a lifetime, so why would you buy cheaper, lower grade packing materials to move everything in? Our packing cartons are double and triple walled and made from good quality kraft paper and we have a full range of other materials to pack every item imaginable.

Remember – If you’re buying cheap materials there is a reason they are cheap. And what ever you do – do not be tempted to raid the local supermarket for their old boxes. They are very light in construction, designed for single use and definitely not for your valuables!

Other

How can you help me as an Interior Designer?

At House & Carriage we work a lot with interior designers assisting them with the logistics side of their design projects. We can receive and inspect furniture from your suppliers, store all items and then deliver to site once the house is ready. We will then unpack everything and arrange furniture all to exacting specification.

Why not call us to see what House & Carriage can do for you on your next design project.