A local move with an element of surprise…

Early in 2022 Rhian Janssen made the short hop from the village of Cassington to the village of North Leigh, and she chose House & Carriage to look after their move. Before she rang us Rhian had researched us by reading reviews some of the lovely reviews on our social media and looking at our website.


Every move has its challenges. The Janssen’s were buying a new build, the pitfalls of which are changeable dates, often at short notice. We kept in touch with Rhian to make sure that before completion was agreed we knew we could look after her on the dates they needed. They chose our Full pack and move service. This meant that once the dates were in, they could relax and let us take care of the rest. Everything professionally packed and placed in the right rooms with the corresponding boxes to make their unpacking as straightforward as possible.


With the move underway, there was a lastminute change of plan to incorporate collecting the Janssen’s storage from our sister company, MyStore. “They were very understanding and fixed everything” said Rhian. Following some quick thinking from our Director, Tom, all was resolved, and successfully completed on time. After leaving the couple to settle into their new home Rhian noted on her feedback form “Very impressed with the service, care and support from you and the company throughout the process, Harry and Steve were both professional and helpful”.


We love clients like Rhian and thank her very much for taking part in this case study to give us others a client’s eye view of our service.

If you are looking for a removals and storage company who is understanding and flexible, please contact the House & Carriage team on 01608 811 444 or info@houseandcarriage.com.

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