A local move with an element of surprise…

Early in 2022 Rhian Janssen made the short hop from the village of Cassington to the village of North Leigh. Before she rang us, Rhian had researched us by reading reviews some of the lovely reviews on our social media and looking at our website.

Every move has its challenges.

The Janssen’s were buying a new build, the pitfalls of which are changeable dates, often at short notice. We kept in touch with Rhian to make sure that before completion was agreed we knew we could look after her when they needed us. They chose our full pack and move service. This meant that once the dates were in, they could relax and let us take care of the rest. Everything professionally packed and placed in the right rooms to make their unpacking as straightforward as possible.

A change of plan

With the move underway, there was a lastminute change of plan. We needed to incorporate collecting the Janssen’s storage from our sister company, MyStore. “They were very understanding and fixed everything” said Rhian. Following some quick thinking from our Director, Tom, all was resolved. We successfully completed on time. After leaving the couple to settle into their new home Rhian noted on her feedback form “Very impressed with the service, care and support from you and the company throughout the process, Harry and Steve were both professional and helpful”.

Thank you Rhian for taking part in this case study to give us others a client’s eye view of our service.

Are you looking for a removals and storage company who are understanding and flexible? Contact the House & Carriage team on 01608 811 444 or info@houseandcarriage.com.

We are BAR Accredited

House & Carriage is a member of the British Association of Removers (BAR). Which is the largest trade association in the removals sector, dedicated to promoting excellence in the removals and storage industry.

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