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Customer Survey

Love our Service? Have something to say? Your feedback is appreciated and we would love to know your thoughts…

Name *

Email *

1. Overall, on a scale of 1 to 10, how satisfied were you with the service from House & Carriage?

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2. How would you rate the quality of our staff at House & Carriage?

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3. How responsive have our House & Carriage office team been regarding queries and questions?

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4. How professional were we at House & Carriage?

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5. How was the overall appearance of our removal crews at House & Carriage?

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6. If you used it, how would you rate our 'packing service' from House & Carriage?

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7. How likely are you to use our services again at House & Carriage?

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8. Would you consider recommending House & Carriage to friends and family?

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9. Which of the following words would you use to describe the service you received from House & Carriage?

Reliable
Professional
Excellent
Average
High quality service
Poor quality service
Value for money
Overpriced
Unreliable
Great personal service
No personal service
Indifferent

10. Did any team members stand out for offering either a particularly good service, or a particularly bad service?

11. Before your move did House & Carriage make you aware of the BAR Code of Practice?

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No
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12. Before the move did House & Carriage give you a clear description of the price and timetable for the work to be carried out?

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No
N/A

13. Before the move did House & Carriage draw your attention to the contract terms relating to liability for loss or damage?

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No
N/A

14. Before the move did House & Carriage draw your attention to the contract terms relating to time limits for making claims?

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No
N/A

15. Before the move did House & Carriage draw your attention to the contract terms relating to cancellation/postponement rights and changes?

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No
N/A

16. Before the move did House & Carriage explain your insurance or other protection options?

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N/A

17. Before the move did House & Carriage make you aware of the procedure for making claims and to whom complaints should be referred?

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No
N/A

18. After the move, if you made any claim or complaint, was this handled courteously and promptly? If you did not make any claim or complaint, please circle “N/A”

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No
N/A

19. Please use the space below to make any comments or suggestions that would help us at House & Carriage to improve, so that we may deliver a better service to you.

Email

Collection and Delivery

Boxes and bubble

House & Carriage
Unit 2, Forest Works, Forest Road,
Charlbury, Oxfordshire, OX7 3HH,
United Kingdom.

Tel: 01608 811444
Email: info@houseandcarriage.com

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